Success story | Proquinorte

Proquinorte SA, a Spanish company based in the Bizkaia Technology Park with more than 50 years of experience, faced a crucial challenge: transforming a slow and error-prone manual ordering process into a modern, agile and efficient digital system. With a catalog of more than 500,000 products, managing variants, custom pricing and inventory updates was a complex challenge that cried out for a robust solution.

To overcome these difficulties, we implemented an innovative e-commerce platform based on NopCommerce, seamlessly integrated with Microsoft Dynamics Business Central, which allowed Proquinorte SA to transform its daily operations. From order automation to accurate inventory management and customized pricing, the solution addressed every key business need, proving to be much more than just an online store: a complete system designed to drive efficiency, accuracy and reliability.

With more than 50 years of experience, Proquinorte SA is a leader in the distribution of laboratory materials and equipment, serving key sectors such as hospital, pharmaceutical, food and petrochemical, with operations throughout Spain and internationally.

However, their daily management process faced significant challenges: orders were placed manually, customers relied on outdated PDF catalogs and confirmations required multiple calls, generating delays and errors that affected customer satisfaction.

After failed attempts with vendors and platforms such as WordPress and Shopify, which did not solve their needs or meet deadlines, Proquinorte SA found in us a strategic ally. Our detailed requirements analysis revealed that NopCommerce was the ideal solution. We developed a customized e-commerce platform that not only solved these challenges, but also transformed their daily operations into a digital, agile and efficient system.

At the beginning of the project, Proquinorte SA was looking to digitize its order process and integrate it with Microsoft Dynamics Business Central. During the requirements analysis, we identified critical needs that were not initially foreseen, such as:

Advanced management of product variants: We identified the need to implement specific filters and options in the catalog to facilitate the search and selection of products with multiple variants.
Customized price management: We identified the need for robust logic to handle dynamic pricing based on customer, volume and specific agreements, which was not clear in the initial approach.
Real-time inventory control: We detected that synchronization between the online catalog and inventory in Microsoft Dynamics Business Central was crucial to avoid inconsistencies in orders.
Interviews with different departments: Logistics, marketing, sales and IT provided key insights into operational challenges and system expectations.
Initial testing with premium customers: Controlled testing with trusted customers to validate and fine-tune the solution.

In addition, a flexible methodology was used that allowed initial requirements to be adjusted as development progressed. This ensured that the final solution not only met initial expectations, but also solved problems that arose during the process, adapting to the real needs of the operation.

The requirements analysis was fundamental to identify not only the initial needs, but also those critical points not evident at the beginning. This transformation has generated the following key benefits:

Time savings.
- Streamlined processes that have significantly reduced the time required to manage orders.
- Elimination of common errors in manual communication.

Improved user experience
- An intuitive interface that makes the system easier to navigate and use.
- Advanced search tools that make it possible to find products and variants more quickly.

Efficient order and invoice management
- Access to a complete history of invoices and orders, with clear and organized information.
- Options to check order status in real time, improving transparency.

Future-proofing
- Platform designed to integrate additional features, such as recurring orders.
- Possibility to incorporate advanced customizations according to customer needs.